MicroHeart Biomedicine

Micro Heart Biomedicine is a medical-grade mattress brand that uses an app to control sensors and monitor users' sleep conditions. In this project, I designed a senior-friendly app to assist users with sleep difficulties. The system meticulously tracks users' sleep patterns and records lifestyle factors affecting their sleep, providing detailed reports to medical professionals.

Service

Stakeholder map
Business model

UI/UX design
Sleep paper design

Support Device

APP

Back Office

Designer

Product Designer

Jin

My Role

In this project, I used a stakeholder map to understand the relationship between different user groups and the product. By identifying the pain points and needs of these users, I developed a business model for a sleep monitoring service. Additionally, I designed the user app, the branding, the medical backend system, and the sleep report.

Workflow

Discover

According to the World Health Organization, around 600 million people worldwide suffer from chronic sleep disorders. In Taiwan, approximately 2.9 million people have chronic sleep problems, with only about 10%-15% seeking medical help. We aim to propose a product service to help users identify and understand their sleep issues and obtain timely assistance.

Research the stakeholder map for sleep detection products.
Understand the usage and pain points of existing sleep monitoring products in the market.
Provide suitable product design recommendations to help develop products that meet user needs.

The purpose of this study:

Stakeholder Map

I worked with the product owner to categorize stakeholders by engagement level: high (users, family members, purchasers, caregivers), medium (development, medical, marketing/customer service teams), and low (retail and logistics teams). We mapped out their relationships.

Persona

Based on telephone interview data, we have categorized respondents into three persona types: mild, moderate, and severe sleep disorders. We have synthesized their background information, use of sleep monitoring devices, and identified pain points and needs based on the interview data.

Define

Our study found that many users of wearable sleep monitors forget to wear them or charge them during sleep, leading to incomplete data. These devices can also cause stress, making it harder to sleep and failing to provide the professional data required by medical institutions. Additionally, sleep-monitoring mattresses require complex installation, which is difficult for average consumers. Users needing medical assistance must spend extra time scheduling appointments and providing data to clinics, complicating access to help.

Design and Development Goals:

As a insomniac, I want to have an easy-to-install sleep monitoring device, so that it remains unobtrusive in my daily life.
As a senior female, I want simple and clear installation instructions, so that I can set up the device easily.
As a insomniac, I want personalized appointment scheduling, so that it is convenient and acceptable for me.
As a healthcare provider, I want to collaborate with professional medical institutions, so that the device provides accurate data for medical diagnosis.

Business Model

Wireframe

I created the wireframe and discussed it with the product owner, dividing the app wireframe into six main sections: installation setup guide, daily sleep monitoring, sleep monitoring reports, medical advice from institutions and doctors, sleep health knowledge, and personal information. This was to confirm the app's features, overall structure, and user flow.

Phone Interview

Through phone interviews, I engaged key stakeholders identified in the previously created stakeholder map. I prepared an open-ended interview outline and, based on respondents' answers, asked more detailed follow-up questions. The interview data was then collected for statistical analysis.

Medical Reporting System

I also designed a data backend system for clinics. When users book appointments through our platform, doctors can access users' daily logs and sleep monitoring data to aid in accurate medical assessments. The system provides both online and printable report versions for medical institutions.

UI Kit

Introduction & Setting

I designed the introduction page with a clear, intuitive UI, featuring a simple three-step setup and intuitive icons to guide first-time users. This reduced errors during sensor setup and decreased customer complaints by 63%.

Sleep Detection

I designed an intuitive raised button for users, making it clear for elderly users that it is a call-to-action button. With one click, it starts sleep detection and allows easy entry of daily meal and medication logs.

Health Education

Use this space to promote the business, its products or its services. Help people become familiar with the business and its offerings, creating a sense of connection and trust. Focus on what makes the business unique and how users can benefit from choosing it.